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Moving house? Let's keep you connected
Bringing your OM TELECOM service with you is usually straightforward — here's how it works, and what to check before your move date.
How moving your service works
1
Check your new address
Before you book anything, run your new address through our checker to confirm what's available — nbn® technology type can differ from your current address, and speeds achievable can vary.
2
Tell us your move date
Call us on 1300 258 400 or email support@omtelecom.com.au with your new address and the date you'll have access to the property. We'll aim to line up your new connection as close to your move date as possible.
3
We coordinate the switch
For nbn® services, we lodge a change-of-address request with our wholesale carrier, Vocus Group. Depending on the technology at your new address, this may need a technician appointment.
4
Your service goes live at the new address
Once connected, your existing plan, pricing and any business phone numbers move across with you — no need to set up a new account or sign a new contract just because you've moved.
Avoid a connectivity gap
Give us at least 2 weeks' notice where possible — nbn® connection appointments at a new address can take 1–3 weeks depending on the technology type, especially if a technician visit is required. We can usually keep your old address connected until your new one is ready, so there's no need to go without internet in between.
Things to check before you move
Technology type may differ
Your new address might be on a different nbn® technology (Fibre, Fixed Wireless, etc.) to your current one, which can mean different speed tiers are available.
Final bill at your old address
We'll prorate and finalise billing for your old address once your service there is disconnected — no double-charging for overlapping days.
Business phone numbers move with you
Your business phone service and any ported numbers move to your new address as part of the same request — no separate porting process needed.
New Critical Information Summary
If your plan or technology type changes at the new address, we'll send you an updated Critical Information Summary reflecting what applies there.
Top Answers
Will I need a new contract if I move?
No — your existing OM TELECOM plan and any minimum term already in progress simply continues at your new address. You won't be asked to sign a new agreement just because you've moved.
What if nbn® isn't available at my new address yet?
If your new address isn't yet serviceable, we'll let you know what alternatives are available — including nbn® Fixed Wireless or Starlink satellite internet — and help you get connected as soon as possible.
Is there a charge to move my service?
Standard change-of-address requests are generally free. If your new address needs a new physical installation (for example, a Fibre technician visit), any charge will be confirmed with you before you commit.
How much notice should I give?
As much as possible — ideally at least 2 weeks before your move date, since technician appointments for the new address can take time to schedule, particularly for Fibre or Fixed Wireless installs.
Ready to book your move?
Check your new address, then give us a call to lock in your connection date.
An Australian-owned telecommunications reseller providing nbn® Fast Fibre, fixed wireless, satellite, mobile and business phone services.
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