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Cloud-hosted on MondoTalk infrastructure
Hosted IP-PBX
A full business phone system in the cloud — auto attendant, extensions, call queues and mobile apps — without the cost or maintenance of an on-site PBX box.
A traditional office phone system (PBX) means a physical box on-site, ongoing maintenance, and real limits on how many lines or features you can add. A Hosted IP-PBX moves all of that to the cloud — your phone system runs on our wholesale VoIP partner MondoTalk's infrastructure, and your team connects with desk phones, softphones or a mobile app over the internet.
What's included
Extensions for every staff member
Give each person or department their own extension, whether they sit in the office, work from home, or move between sites.
Auto attendant
Greet callers with a professional recorded menu that routes them to the right extension, team or queue automatically.
Call queues
Hold callers in an ordered queue with music/messaging, and distribute them to the next available team member.
Mobile & desktop apps
Make and receive calls on your extension from a mobile app or softphone, wherever you are — no desk phone required.
Call recording
Record calls for training, quality or compliance purposes, with recordings accessible from your account.
Reporting & analytics
See call volumes, wait times, missed calls and team performance across your whole phone system.
Hosted IP-PBX vs. a traditional on-site PBX
Getting set up
1
Tell us about your team
How many extensions, whether you need an auto attendant or call queues, and how you'd like calls to flow.
2
We configure your system
We set up your extensions, auto attendant menu and any queues or routing rules on our hosted platform.
3
Connect your devices
Use your existing VoIP-compatible desk phones, or the mobile/desktop app — no new hardware required in most cases.
4
Go live
Once tested, we cut your numbers across and your team is live on the new system — with ongoing support from us if anything needs adjusting.
Top Answers
Do I need special hardware for a Hosted IP-PBX?
In most cases, no — your existing VoIP-compatible desk phones can be reconfigured to connect, or your team can use a softphone app on their computer or mobile. We'll confirm compatibility during setup.
How many extensions can I have?
As many as your business needs — extensions can be added or removed at any time without new on-site hardware.
Can staff working from home use the system?
Yes — because it's cloud-hosted, any extension can connect from anywhere with a stable internet connection, using the mobile app, a softphone, or a VoIP desk phone at home.
What happens if the internet goes down at our office?
Calls can be configured to automatically fail over to a mobile number or another site during an outage, so you don't miss calls — ask us about setting up failover routing.
Can I combine a Hosted IP-PBX with 1300/1800 numbers?
Yes — a smart 1300 or 1800 number is a natural front door to a Hosted IP-PBX, routing callers straight into your auto attendant or call queue.
Talk to us about a Hosted IP-PBX for your business
Call 1300 258 400 and we'll scope out what your team needs.
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