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Make a complaint
If something hasn't gone right with your service, billing or an interaction with our team, we want to know about it — here's how to tell us, and what happens next.
What counts as a complaint?
Any expression of dissatisfaction you raise with us about our products or services, your bill, the way our team has treated you, or how we've handled a previous complaint. You don't need to have a fault logged or an account issue in progress — if something isn't right, tell us.
Ways to make a complaint
Tell us what happened
The more detail you give us, the faster we can look into it.
What happens next
1
We acknowledge it
Within 2 business days, so you know it's landed with a real person.
2
We investigate
Your case is looked into by someone with the authority to fix it — we'll keep you updated if it takes longer than expected.
3
We resolve it
Most complaints are resolved within 15 business days. We'll explain the outcome and what we've done.
Still not resolved?
If you're not satisfied with how we've handled your complaint, the Telecommunications Industry Ombudsman (TIO) offers a free, independent dispute resolution service.
An Australian-owned telecommunications reseller providing nbn® Fast Fibre, fixed wireless, satellite, mobile and business phone services.
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