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Smart numbers for growing businesses
1300 & 1800 numbers
A single, memorable number that routes calls anywhere you like — to your office, your mobile, or a call queue — no matter how many staff, sites or phone lines sit behind it.
1300 numbers
Callers pay standard local-call rates from a landline (and typically included in mobile plans), split between caller and business. A great default for most Australian businesses wanting one national number.
1800 numbers
Completely free for the caller from any landline or mobile — the business absorbs the full cost. Ideal for customer service, support lines, or anywhere you want to remove all friction to calling in.
What you can do with a smart number
Route calls anywhere
Send calls to your office landline, a mobile, a call queue, or a different number depending on time of day.
Time-of-day & after-hours rules
Automatically divert to voicemail, an after-hours message, or a different team outside business hours.
Call reporting
See call volumes, missed calls and answer times so you know how your number is performing.
Pricing
Pricing shown is indicative for standard, randomly-allocated numbers on a month-to-month basis. Memorable ("gold" or "platinum") numbers and porting an existing 1300/1800 number to us may vary — call 1300 258 400 for an exact quote.
Getting a number, or porting your existing one
1
Choose a number
Pick a standard randomly-allocated number at no extra cost, or choose a memorable ‘gold’ number for a higher monthly fee. Already have a 1300 or 1800 number with another provider? We can usually port it across.
2
Set your call routing
Tell us where calls should go — one destination, several in sequence, or a queue — and any after-hours or time-of-day rules you want.
3
We activate it
Standard numbers are typically active within 1–2 business days; porting an existing number can take a little longer depending on your current provider.
Top Answers
What's the real difference between a 1300 and an 1800 number?
Cost to the caller. A 1300 number is charged at local-call rates to the caller (and often included in mobile plan allowances); an 1800 number is completely free for the caller, with the business covering the full cost.
Can I port my existing 1300 or 1800 number to OM TELECOM?
In most cases, yes. Porting a smart number is a slightly different process to porting a regular phone number, but we can manage it for you — get in touch with your current provider details and we'll take care of the rest.
Can I change where my number routes to later?
Yes — call routing, time-of-day rules and after-hours messages can all be updated at any time, generally without any extra charge.
Do I need a business phone plan to get a 1300/1800 number?
A smart number needs somewhere to route calls to — most customers pair it with an OM TELECOM Business Phone plan, but it can also route to an existing landline or mobile number.
Ready to set up your number?
Call 1300 258 400 to choose a number and get it active.
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